AI chatbots and internal knowledge assistants
Give employees or customers a conversational way to find information in your documentation. We develop assistants around the knowledge your business maintains, from internal policies to guidance on using company tools.
Make company knowledge easier to find
An internal assistant can help new joiners understand procedures, locate relevant policies, and work through common tool questions. Our internal knowledge assistant project covers these needs. The first step is identifying which documents are authoritative, who maintains them, and which employee groups should be able to access them.
Connect answers to useful source material
A retrieval-based assistant searches relevant material before generating an answer; this is different from training a new model on every document. We scope document preparation, search behavior, and answer evaluation around your content. Source references and a route to human help can be included so people can check important information.
Plan for updates and unanswered questions
Policies and product information change. The content-update process matters as much as the initial chat interface. We define how sources are refreshed and test the assistant against realistic questions, including ambiguous requests and questions the source material cannot answer. Permissions and sensitive information are reviewed as part of the scope.
Questions about this service
It can provide instructions from approved documentation. Actually performing setup actions is a separate capability that requires scoped permissions, integrations, and review controls.
No. We scope evaluation, source references, uncertainty handling, and escalation around the intended use. Important decisions should follow the business's normal review process.